Electronic Banking, Its Use And Safety. Are There Differences In The Access Of Bank Customers By Gender, Education And Age?

Authors

  • Jaroslav Belás Department of Enterprise Economics, Faculty of Management and Economics, Tomas Bata University in Zlin
  • Michal Korauš Pan-European University, Faculty of Economics and Business
  • Lenka Gabčová Department of Enterprise Economics, Faculty of Management and Economics, Tomas Bata University in Zlin

DOI:

https://doi.org/10.37335/ijek.v3i2.29

Keywords:

Commercial banks, electronic banking, the use of electronic banking, electronic banking security, gender, education, age

Abstract

Electronic banking is an important area of banking activities, under which the commercial banks try to retain existing clients or attract new customers through a better quality of service and decrease in prices of these services. The aim of the article was to examine selected attributes of security and the use of electronic banking and quantify differences in approach of the bank customers by gender, education and age. Our research confirmed that the dominant part of banking customers use electronic access when managing their personal finances. We found out that there are some differences in the approach of the bank customers in terms of their education. The customers with higher education to a greater extent and more intensively use electronic banking. In the safety area, we did not find any significant differences between banking clients by gender, education and age. The only exception is the finding that clients up to 35 years are significantly more confident in the use of electronic banking through public networks.

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Published

2015-12-31

How to Cite

Belás, J. ., Korauš, M., & Gabčová, L. . (2015). Electronic Banking, Its Use And Safety. Are There Differences In The Access Of Bank Customers By Gender, Education And Age?. International Journal of Entrepreneurial Knowledge, 3(2). https://doi.org/10.37335/ijek.v3i2.29

Issue

Vol. 3 No. 2 (2015): International Journal of Entrepreneurial Knowledge

Section

Research

License

International Journal of Entrepreneurial Knowledge (ISSN 2336-2960) is published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners:

  • University College of Business in Prague, Czech Republic
  • University of Entrepreneurship and Law, Prague, Czech Republic
  • School of Business and Administration of the Polytechnic Institute of Setúbal, Portugal
  • Faculty of Operation and Economics of Transport and Communications, University of Zilina, Slovakia
IJEK is an Open Access journal and does not charge readers or their institutions for access. 
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