DETERMINANTS AND BENEFITS OF KNOWLEDGE MANAGEMENT: CASE OF THE DRGB SONATRACH TRC

Authors

DOI:

https://doi.org/10.37335/ijek.v12i2.261

Keywords:

Knowledge Management, Subprocesses, Determinants, Benefits, DRGB SONATRACH TRC, Algeria

Abstract

Knowledge management has become essential for organizations seeking a sustainable competitive advantage. However, its success depends on several prerequisites. This article aims to provide an overview of knowledge management applied within an Algerian company, the Regional Directorate of Bejaia, for transporting hydrocarbons by pipelines, "DRGB SONATRACH TRC." To this end, we employed two research instruments: an interview guide for a hierarchical manager and a questionnaire addressed to employees. Our final sample consists of 51 employees from various professional categories. SPSS version 23 was used for the analysis of the collected data, and the non-parametric Spearman's rho correlation test was utilized to verify the research hypotheses.

Our findings indicate that knowledge management in the studied enterprise manifests through the combination of five subprocesses: creation, acquisition, application, sharing, and storage of knowledge. These processes are influenced, to varying degrees, by the following determinants: organizational culture, leadership, information technologies, and strategy. Our study also highlighted the benefits of knowledge management, such as increased market share, improved quality of products and services offered, and enhanced company image and productivity.

In light of these results, we recommend the formalization of knowledge management practices and their integration into the company’s strategy, the promotion of a flexible compensation system that includes rewards for innovative ideas and solutions, as well as the relaxation of bureaucratic procedures to encourage individual initiatives and creativity. This study enriches the existing literature, which tends to analyze the knowledge management process in a fragmented manner, by proposing a focus on concrete mechanisms applicable in practice. Its practical contribution is reflected in the identification of strengths to leverage and obstacles to overcome.

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Author Biographies

Fairouze Hamitouche, University of Bejaia, Algeria

Affiliation: Department: Financial Sciences and Accounting, Faculty: Economic, Commercial, and Management Sciences, RMTQ Research Lab, University of Bejaia, Algeria.

Email: fairouze.hamitouche@univ-bejaia.dz

Fairouze Hamitouche holds a PhD in Management Sciences, with a specialization in Business Management, which she earned in 2023 from the University of Bejaia, Algeria. She is currently a full-time lecturer at the Faculty of Economics, Commerce, and Management Sciences. The courses she teaches include Innovation Management, Organizational Theory, and Macroeconomics. She is also a member of a university research project (2022-2025) titled "Implementation of Corporate Social Responsibility (CSR) in Algerian SMEs according to ISO 26000: Specificities and Appropriation Methods." Her research interests include organizational learning, knowledge management, learning culture, innovation and experimentation, and experience management.

Ali Ait Otmane, University of Bejaia, Algeria

Affiliation: Department: Management Sciences, Faculty: Economic, Commercial, and Management Sciences, University of Bejaia, Algeria

Email: aitatmaneali06@gmail.com

Ali Ait Otmane holds a Master's degree in Management Sciences, with a specialization in Management, obtained in 2024 from the University of Bejaia, Algeria, as well as a Bachelor's degree in Management, earned in 2022 from the same university. He has also served as president of an association for two years and has held positions as a stock manager and sales administrator. His research interests include Knowledge Management, Organizational Culture, and Information Technology.

Nadir Ainsri, University of Bejaia, Algeria

Affiliation: Department: Management Sciences, Faculty: Economic, Commercial, and Management Sciences, University of Bejaia, Algeria

Email: nadirdem71@gmail.com

Nadir Ainsri holds a Master's degree in Management Sciences, with a specialization in Management, obtained in 2024 from the University of Bejaia, Algeria, and a diploma in Middle School Directorship obtained in 2014. He previously held the position of teacher in the national education system from 1999 to 2014. Currently, he serves as a Middle School Director (2014 to present). His research interests include Knowledge Management, Human Resource Management, and Learning.

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Published

2024-12-15

How to Cite

Hamitouche, F., Ait Otmane, A., & Ainsri, N. (2024). DETERMINANTS AND BENEFITS OF KNOWLEDGE MANAGEMENT: CASE OF THE DRGB SONATRACH TRC. International Journal of Entrepreneurial Knowledge, 12(2), 116–132. https://doi.org/10.37335/ijek.v12i2.261

Issue

Vol. 12 No. 2 (2024): International Journal of Entrepreneurial Knowledge

Section

Articles

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