THE EFFECT OF QUALITY DIMENSIONS OF INFORMATION SYSTEMS ON KNOWLEDGE SHARING AND USER SATISFACTION

Reference: Zamir, Z., Kim, D. (2022). The Effect of Quality Dimensions of Information Systems on Knowledge Sharing and User Satisfaction. International Journal of Entrepreneurial Knowledge, 10(1), 1-19. doi: 10.37335/ijek.v10i1.153

Authors

DOI:

https://doi.org/10.37335/ijek.v10i1.153

Abstract

As society enters the knowledge-based economy, effective knowledge management is essential for organizations to stay competitive. Sharing knowledge using efficient information systems can contribute to the growth and development of an organization. This study explores the effect of three quality dimensions of information systems:system quality, information quality and service quality delineated by DeLone and McLean (2003) on socialization and exchange subprocesses of knowledge sharing and user satisfaction. 300 Questionnaires were distributed among employees from different management levels in various financial institutions in Bangladesh, and 254 of them have been returned. The partial least squares (PLS) approach using Smart PLS has been used to test the measurement and the structural models. The results of this study indicate that not all the quality dimensions can significantly impact the socialization and exchange sub-processes of knowledge sharing. However, it does suggest that for an organization to have informed and knowledgeable employees, it must focus on quality dimensions that can eventually help improve user satisfaction. While system quality impacts both the socialization and exchange of knowledge significantly, service quality impacts only the exchange of knowledge significantly. This study also finds that the exchange of knowledge rather than the socialization of knowledge significantly affects user satisfaction. The findings of this research illustrate that for the banking industry in Bangladesh, quality dimensions (especially system quality and service quality) play an essential role in knowledge sharing among employees and thereby help improve employee satisfaction. This research contributes further to understanding knowledge sharing and its implementation in an organization.

Author Biographies

Zahid Zamir, Delaware State University, Dover, DE, USA

Zahid B. Zamir completed MS in information systems from the Brooklyn College of the City University of New York, New York, USA, in 2003 and D.Sc in information systems from Dakota State University in South Dakota, USA, in 2017He has been teaching in the College of Business at Delaware State University as an Assistant Professor of MIS/ERP. His publications appeared in different journals and conference proceedings. His current research interests are in the area of information systems and knowledge management. Dr. Zamir is the Co-Director of the Center for Information and Technology Services (CITS) in the College of Business at DSU. Dr. Zamir is a member of the Association of Information Systems, USA. Dr. Zamir is an SAP Certified Associate.

DaeRyong Kim, Delaware State University

Dr. DaeRyong Kim has 26 years of teaching experience and has taught Management Information Systems, Database Management Systems, System Analysis and Design, and Strategic Information Systems in Undergraduate and Graduate Schools at different universities – the University of Ulsan in South Kores and Delaware State University in the United States. Currently, he serves as Department Chair of the Department of Business Administration at Delaware State University (DSU). Dr. Kim is also the Co-Director of the Center for Information and Technology Services (CITS) in the College of Business at DSU. He has also served at different administrative leaderships such as an Associate Dean of Graduate Business School, a Director of MBA Program, and a Chair of Department. His research area is on Group Decision Support Systems, Neural Networks, Effective Multimedia/Online Training and Delivery, and Knowledge Management. He has published 28 articles in refereed journals and 31 manuscripts in refereed proceedings and has been a reviewer of many refereed journals and conferences for over 20 years. He received his MS in Management, concentrating in MIS, from Iowa State University and Ph.D. in Management Information Systems from the University of Mississippi.

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Published

2022-06-30