PALIOURAS, K. .; SIAKAS, K. V. Social Customer Relationship Management. International Journal of Entrepreneurial Knowledge, [S. l.], v. 5, n. 1, 2017. DOI: 10.37335/ijek.v5i1.50. Disponível em: https://ijek.org/index.php/IJEK/article/view/50. Acesso em: 2 may. 2024.