BELÁS, J.; GABČOVÁ, L. Reasons for satisfaction and dissatisfaction of bank customers. Study from Slovakia and the Czech republic. International Journal of Entrepreneurial Knowledge, [S. l.], v. 2, n. 1, 2014. DOI: 10.37335/ijek.v2i1.11. Disponível em: https://ijek.org/index.php/IJEK/article/view/11. Acesso em: 3 may. 2024.